Entities Collecting Personal Information
Personal information on this Site is collected by:
Collection of personal information
As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as subscribing to the services or newsletter offered on this Site, requesting information, entering contests or utilizing online software applications, Dorel Living may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Dorel Living may ask that you provide us personal information, such as your first and last name, mailing address, email address, employer, job title and department, telephone and facsimile numbers, and other personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
When you use the Site, Dorel Living or third parties authorized by Dorel Living may also collect certain technical and routing information about your computer, such as browser type, operating system, CPU speed, and the Internet Protocol (“IP”) address of your computer. We use this technical information to facilitate and track your use of the Site, to measure traffic patterns on the Site and to otherwise administer our web site. Without expressly informing you, we do not match such information with any of your personal information.
When you submit personal information to Dorel Living through this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Dorel Living and its affiliates and subsidiaries maintain offices, including, without limitation, the United States of America and Canada. You also acknowledge that in certain countries or with respect to certain activities, authorized vendors of Dorel Living may undertake the collection, transferring, storage, and processing of your information for Dorel Living. Such vendors are bound by contract not to use your personal information for their own purposes or provide it to any third parties. One instance where this could occur is in conjunction with framed pages in which the URL for the pages is not visible and the pages are being hosted by a vendor of Dorel Living.
Policies For Children
Dorel Living does not knowingly collect or use any personal information from users under 13 years of age. No information should be submitted to the Site by guests under 13 years of age, and guests under 13 years old are not permitted to provide Registration Information or to sign up for contests, newsletters, clubs or activities.
Use of Personal Information
Dorel Living collects your information in order to record and support your participation in the activities and services you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of Dorel Living and selected third parties if you have elected to be on our emailing list or otherwise opted to receive such communications.
Dorel Living may collect information about the use of the Site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. Dorel Living may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes and provide such aggregate data to third parties for similar purposes.
Choices Regarding Personal Information
There are other instances in which Dorel Living may divulge your personal information. Dorel Living may provide your personal information if necessary, in Dorel Living's good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of Dorel Living or others. Dorel Living may also provide your personal information to third party shipping agents or financial institutions (such as credit card companies) if necessary to order, pay for or ship products or services that you have ordered.
When you visit this Site, you can browse the Site and access important information without revealing your identity. In order to improve our Site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It provides a way for our Site to remember you, and enables Dorel Living to record your passwords and preferences. It cannot be executed as code or deliver viruses.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
Web pages on this Site or e-mail messages you receive from us may contain a small graphic image called a web beacon, which is sometimes also called a "web bug" or "clear gif". Web beacons are typically very small (generally 1-by-1 pixel) and invisible to the user, however any electronic image viewed as part of a web page or e-mail message, including an advertisement or HTML content, can act as a web beacon. Web beacons are designed to allow Dorel Living or a third party to collect certain information and monitor user activity on our Site. Collected information can include the IP address of the computer that the web beacon is sent to, the URL of the page the web user comes from, and the time the web beacon is activated (such as when you view the web page, advertisement, or e-mail that contains the web beacon). We may permit third parties to place web beacons on our sites or in e-mails sent on our behalf for purposes of collecting these same types of information.
Search engines offer a feature called “conversion tracking” which is a way to track clicks to sales from either search results or ads on search engines. Using either web beacons or visible images, depending upon the search engine, the search engine notes and saves information in a cookie with non-personal information such as time of day, browser type, browser language, and IP address with each query. Information is gathered in the aggregate, without unique personal data. Conversion tracking allows the search engine company and Dorel Living to track clicks to sales, including the number of clicks (“visits”) it takes before a purchase is made and permits Dorel Living to measure the effectiveness of its search engine participation.
Updating Personal Information and Privacy Preferences
You have the right to access and correct your personal information and privacy preferences at any time. You may access and correct your personal information and privacy preferences (such as whether you wish to receive promotional communications from Dorel Living or third parties) by calling 1-800-295-1980 (8:30 a.m. to 5 p.m. EST Monday through Friday)
Please include your name, address, and/or email address when you contact us. In your correspondence, please indicate with as much detail as possible the location on this Site where you provided your personal information.
Privacy-Related Inquiries and Complaints
Please note that if Dorel Living sells assets (or the assets of a division or subsidiary) to another entity, or Dorel Living (or a division or subsidiary) is acquired by, or merged with, another entity, Dorel Living may provide to such entity customer and personal information that is related to that part of our business that was sold to or merged with the other entity without your consent.
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Customer Service Hours:
8:30 am to 5:00 pm (Eastern Standard Time) - Monday through Friday